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Plain-language guides from the Kitchener Water Heater team.
How to find out who owns the tank in your Kitchener basement, what a buy-out involves with Kitchener Utilities or a private rental company, and the Ontario rules that protect you.
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What decides tank versus tankless in a Kitchener house: the gas line and meter, the vent route, hard water, and the Kitchener Utilities rebate for condensing units.
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The order of operations when a Kitchener water heater starts leaking: shut off the water, cut the gas or power, find where it is coming from, and who to call for a rental versus an owned tank.
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Call 289-312-0798 or send the form and we will get back to you within one business day.