Privacy Policy

Kitchener Water Heater takes water heater service requests from Kitchener and nearby — Forest Heights, Stanley Park, Victoria Park & Cherry Hill included. Here is exactly what we keep and why.

Information you give us

From the form: your name, phone number, email, and the address and the details of the job. From a phone call: the number you called from, the time, and any voicemail you leave along with its automatic transcript.

How it is used

To answer your request and pass it to the one vetted, independent water heater contractor that covers Kitchener through this site. They contact you, quote in writing, and do the work under their own licences and insurance.

Analytics

Nothing is tracking you here. There is no analytics script, no Facebook or Google pixel, and no cookie banner because there are no cookies. The host's server logs are the only record of a visit.

Retention

As long as it takes to handle the request, plus a reasonable period for follow-up and our records. Voicemail recordings are purged on a rolling schedule.

Access, correction and deletion

Email hello@kitchenerwaterheater.ca and we will tell you what we have, fix it, or delete it, as Canada's PIPEDA allows. We only text or email you about your own request (CASL); reply STOP at any time.